Frequently Asked Questions

Here you can find answers to some of the most common questions about our Northern Lights experiences, heated sleigh rides and AuroraHut accommodation in Levi, Finnish Lapland.

Northern Lights

When is the best time to see the Northern Lights in Levi?

The Northern Lights season in Finnish Lapland usually runs from late August until early April, when the nights are dark enough to see them.

The winter months offer long nights and snowy landscapes, while autumn and early spring can also be wonderful times to see the aurora.

Can you guarantee that we will see the Northern Lights?

Unfortunately, no. The Northern Lights are a natural phenomenon, and their visibility depends on solar activity, cloud cover and other weather conditions.

Even on a clear night, there is no guarantee that the Northern Lights will appear.

What time of night are the Northern Lights most active?

The Northern Lights can appear at any time when the sky is dark enough. They are often seen during the evening and nighttime hours, but there is no fixed time when they will appear.

Do the Northern Lights appear every night?

Aurora activity occurs frequently in northern Finland, but that does not mean the lights are visible every night.

Cloud cover, daylight and the strength of the aurora all affect what you can see.

Can I take pictures of the Northern Lights with my phone?

Yes! Many modern smartphones can take beautiful Northern Lights photographs using night mode.

We recommend keeping your phone steady and using a longer exposure when possible. Our guides are also happy to help you with your camera settings.

Will my tour be cancelled because of cloudy weather or low Northern Lights activity?

No. Cloudy skies, snowfall or low predicted aurora activity are not normally reasons for cancelling an activity.

Our Northern Lights experiences are about more than just seeing the aurora. You can also enjoy the peaceful Arctic surroundings, the winter landscape and the experience itself.

Arctic Verge may cancel an activity when extreme weather, technical problems or other circumstances make it unsafe or impossible to operate.

If we cancel your activity, we will offer a full refund or the possibility to reschedule, where available, for bookings made directly with us.

For bookings through partners, the applicable booking arrangements and consumer rights will be followed.

Our Activities

What experiences does Arctic Verge offer?

During the winter season, we offer several experiences in the Levi area:

Heated Sleigh Experience: Travel through the snowy forests and landscapes of Lapland in a comfortable heated sleigh pulled by a snowmobile.

Northern Lights Basecamp: Spend a peaceful evening at our lakeside location beside Lake Munajärvi, enjoying an open fire, warm drinks and the possibility of seeing the Northern Lights.

We also offer accommodation in our AuroraHut throughout the year.

What is the difference between the Heated Sleigh Experience and Northern Lights Basecamp?

During our Heated Sleigh Experience, you travel through the winter landscape in a heated sleigh pulled by a snowmobile.

Our Northern Lights Basecamp is a more relaxed experience at our own lakeside location. Here, you can enjoy the peaceful surroundings, spend time by the fire and watch the sky.

Both experiences offer the possibility of seeing the Northern Lights when conditions are suitable.

Do you drive around looking for clear skies?

No. Our Northern Lights Basecamp takes place at our own location beside Lake Munajärvi, while our heated sleigh experiences follow planned routes through the surrounding winter landscape.

We do not operate these experiences as mobile aurora hunts where we drive long distances to search for clear skies.

Is transportation included in the activities?

Transportation from the designated meeting point is included where stated in the activity description.

We use a designated pickup point in Levi and do not normally provide pickups from individual hotels or accommodations.

The exact meeting point and instructions are provided in your booking confirmation.

What should I wear during winter activities?

We recommend wearing warm winter clothing suitable for Arctic temperatures.

Thermal underwear, warm layers, a winter jacket, insulated trousers, winter boots, gloves and a hat are strongly recommended.

Temperatures can become very low, especially during evening activities.

Unless otherwise stated in the activity description, personal winter clothing is not provided.

Are your activities suitable for children?

Families with children are welcome on activities that are suitable for their age and needs.

Please check the individual activity description for any specific requirements and contact us beforehand if you have questions.

Children must be accompanied by a responsible adult.

Can we book a private experience?

Yes! Our experiences can also be booked privately, depending on availability.

For a private booking, the entire activity is reserved for your group.

Please contact us for availability and further information.

What happens if we arrive late?

Please arrive at the meeting point at the time stated in your booking confirmation.

If you arrive late and miss the departure, we may not be able to accommodate you on the activity, and a refund is not normally available.

Bookings and Cancellations

What is the cancellation policy for activities?

For activities booked directly through the Arctic Verge website, you can cancel free of charge up to 7 days (168 hours) before the scheduled starting time.

Cancellations made less than 7 days before the activity and no-shows are non-refundable, subject to applicable consumer rights.

What if I booked through a travel agency or booking platform?

If you booked an activity or accommodation through a travel agency, tour operator, Booking.com or another booking partner, the cancellation policy stated by that partner at the time of booking applies.

Please contact the partner through whom you made your booking for cancellations, changes or refund requests.

What happens if Arctic Verge cancels an activity?

If we need to cancel an activity due to safety concerns, extreme weather or technical problems, guests who booked directly with us can choose between a full refund or rescheduling, where possible.

For partner bookings, arrangements are handled through the relevant booking partner, subject to applicable consumer rights.

AuroraHut Accommodation

What is the AuroraHut?

Our AuroraHut is a unique floating accommodation located on Lake Munajärvi, near Köngäs, a short drive from Levi.

It is registered as a boat and operates independently, with its own electricity supply, water storage and waste collection systems.

The AuroraHut offers a peaceful place to stay surrounded by the beautiful nature of Finnish Lapland.

Is the AuroraHut only available during winter?

No! Our AuroraHut is designed to offer a special experience throughout the entire year.

In winter, you can enjoy snowy landscapes and the possibility of seeing the Northern Lights.

During summer, the lake comes alive with birds and other wildlife, while the Midnight Sun brings bright nights and beautiful views.

Spring and autumn offer their own peaceful atmosphere, changing landscapes and seasonal colours.

Every season is different, making the AuroraHut a unique place to stay all year round.

Can we see the Northern Lights from the AuroraHut?

Yes, when conditions are suitable.

The AuroraHut has large windows overlooking the surrounding nature, allowing you to enjoy the sky from the comfort of your bed.

However, the Northern Lights are a natural phenomenon and cannot be guaranteed.

Does the AuroraHut have a private toilet?

Yes. The AuroraHut has its own private toilet inside the accommodation.

Is there a shower in the AuroraHut?

There is no conventional shower inside the AuroraHut.

From December 2026 onwards, a traditional Finnish wood-heated sauna with washing facilities is planned to be included in the stay.

Guests can heat water, mix it to a comfortable temperature and wash in the traditional Finnish way using the provided equipment.

The sauna also has a connected heated lounge area where guests can relax.

Is the sauna included in the accommodation price?

From December 2026 onwards, the traditional wood-heated sauna and connected heated lounge are planned to be included in the accommodation price.

Availability is subject to the facilities being completed and operational. Please check the accommodation description for the facilities included on your booked dates.

Is breakfast included?

Yes! A simple breakfast is included in your AuroraHut stay.

Can we drink the water from the tap?

No. The water from the built-in tap is intended for washing and rinsing, not drinking.

A separate drinking water supply is provided for guests.

Does the AuroraHut have electricity and heating?

Yes. The AuroraHut has heating and its own off-grid electricity system.

As the accommodation operates independently without permanent mainland connections, we ask guests to use electricity and water responsibly.

How many people can stay in the AuroraHut?

Our AuroraHut has one large double bed and is intended for a maximum of two guests.

Where is the AuroraHut located?

The AuroraHut is located on Lake Munajärvi, near Köngäs in Finnish Lapland.

It is surrounded by nature and located away from the busy tourist areas of Levi.

The exact arrival instructions and location details are provided before your stay.

Can we walk to the AuroraHut from Levi?

No. The AuroraHut is not within walking distance of Levi centre.

You will need your own transportation or a taxi to reach the accommodation.

During winter, we recommend taking a taxi if you are not experienced with driving in snowy or icy conditions.

Will there be other people around the AuroraHut?

The AuroraHut is located in a peaceful part of our lakeside property, at a comfortable distance from the area where we organise our activities.

You may occasionally see other guests visiting our property.

Other local operators also use the lake and surrounding area. During winter, you might even see husky sleds or reindeer experiences passing nearby.

During summer, the lake is home to various birds and other wildlife.

What is the cancellation policy for the AuroraHut?

For accommodation booked directly through the Arctic Verge website, reservations are non-refundable once confirmed, subject to applicable consumer protection laws.

For accommodation booked through Booking.com, travel agencies or other booking partners, the cancellation policy stated by the respective partner at the time of booking applies.

How do we check in?

The AuroraHut operates with self check-in.

You will receive arrival instructions and information on how to access the accommodation before your stay.

The applicable check-in and check-out times are provided in your booking confirmation.